Company Policy on Appropriate Language Use
Purpose:
This policy aims to foster a respectful and professional environment for all interactions between our company and its customers. We are committed to maintaining a positive experience for everyone involved.
Scope:
This policy applies to all customers engaging with our company through any communication channels, including but not limited to phone calls, emails, and messaging platforms like WhatsApp, Live Chat on website, etc.
Supported Languages:
Our company supports text-based communications in English only, and voice-based communications in English, Hindi, and Marathi. This allows us to serve a diverse customer base and ensure clear and effective interactions.
Policy:
- Respectful Communication: All customers are expected to use respectful and appropriate language when communicating with our company representatives. This ensures a positive and productive interaction for all parties.
- Prohibited Language: The use of profanity, abusive, or otherwise inappropriate language is strictly prohibited. This includes language that is offensive, derogatory, or inflammatory.
- Warnings: Customers who use inappropriate language will receive a warning from our company. The warning will remind the customer of this policy and request that they adhere to it in future communications.
- Consequences: Repeated violations of this policy will result in more severe consequences, including the potential suspension or blocking of the customer's account and/or contact number and/or email.
- Appeals: If a customer believes they have been unfairly warned or blocked, they may contact our support team to discuss the situation. Our team will review the case and determine if any adjustments are necessary.
Enforcement:
This policy will be enforced by our customer service team. They are authorized to issue warnings and take necessary actions to uphold the standards outlined in this policy.
Review and Updates:
This policy will be reviewed and updated as needed to ensure it remains effective and relevant.
Contact Information:
For any questions or concerns regarding this policy, please contact our team at [email protected].