CANCELLATION & REFUND POLICY

PLEASE READ THIS POLICY CAREFULLY. MANY OF OUR SERVICES ARE DIGITAL AND, ONCE ACTIVATED, ARE GENERALLY NON‑REFUNDABLE.

Effective date: 01 Jan 2017

1. HOW TO REQUEST CANCELLATION

• Submit a ticket from your Control Panel or email [email protected] from your registered email.
• Include the order ID, product, and the requested action (cancel at end of term / cancel immediately).
• Disable auto‑renew in your Control Panel to stop future renewals.

2. ZERO‑TOLERANCE: ABUSE, FRAUD & MISUSE (CONSEQUENCES)

We may deny refunds and apply additional remedies (e.g., administrative fees, account blocks, domain lock/hold) where we reasonably determine abuse or fraud occurred, including payment fraud, chargeback abuse, AUP violations (e.g., malware distribution, botnets, phishing, pharming, spam, trademark infringement/cybersquatting, scams, SEO spam, DNS exploits, CSAM), or evasion of enforcement. Such determinations are made consistent with applicable law and our Terms & Conditions.

3. DOMAINS (REGISTRATION, RENEWAL, TRANSFER)

• Non‑refundable: All domain registration/renewal fees are non‑refundable once submitted to the registry, including typographical errors.
• Chargebacks: Chargebacks may result in domain transfer to us as the paying entity, account/domain lock, and reinstatement only after dues are cleared.
• Special TLD rules: Certain TLDs may have eligibility/verification checks. If declined by a registry/CA, registration fees may be returned while verification/admin fees remain non‑refundable.

4. HOSTING (WEB, VPS, EMAIL), WEB SERVICES & ADD‑ONS

• Once provisioned, setup fees and the current billing period are non‑refundable.
• Suspensions for abuse/AUP/resource‑misuse are not eligible for refunds.
• We may, at our discretion and where permitted by law, issue pro‑rated credits to your VEBONIX Account Balance; credits are withdrawable and/or usable for future purchases.

5. DIGITAL CERTIFICATES (SSL/TLS)

• Once issued, SSL orders are generally non‑refundable.
• If validation fails or an order is rejected by the CA, we will follow vendor policy; verification/admin fees may be non‑refundable.

6. AUTO‑RENEWALS

• Auto‑renew is enabled on eligible orders unless you disable it. Auto‑renew can fail; you remain responsible for renewing before expiry.
• Post‑expiry, you may lose rights to the service and data; restoration (if available) may incur extra fees.

7. LEGAL & REGULATORY REFUNDS

Where non‑waivable consumer law mandates a refund or cooling‑off period, we will honor the minimum required by law.

8. HOW REFUNDS ARE PROCESSED

• VEBONIX Account Balance credits (for eligible products): All the refunds are initially credited to your VEBONIX Account Balance typically within 60 minutes automatically once the order is deleted permanently from our Systems on cancellation request by you through your VEBONIX Control Panel.
• VEBONIX Account Balance withdrawals: Withdrawal requests are processed by us within 24 hours working hours. Depending on your bank/payment provider, funds may take up to 5 to 7 days to reflect in your account. Please note that withdrawal processing fees will be applicable.
• Gateways & banks: External processor/bank timelines and holidays/weekends may affect when funds appear.

9. CONTACT

Questions about this policy? Contact us on [email protected].